How do I reset my password?

Here’s how to reset your Digital Banking password:

Online Banking

To change your password in Online Banking:

Go to Online Banking Login
Select “Forgot Your Password?”
Enter your User ID
Enter the last 4 digits of your SSN. You can also select “Don't have SSN?” to enter your Date of Birth.
Select a verification method
For One-Time Passcode Verification:
- Select One-Time Passcode Verification from the drop-down menu. We’ll send a One-Time Passcode to the number we have for you
- Check for the One-Time Passcode we sent via SMS (text message) or by automated voice messaging
- Enter One-Time Passcode
- Select “Continue”
For ATM, Debit, or Credit Card Verification: (If you don’t have a Santander Debit Card or Credit Card, or don’t know your PIN, contact Customer Service at 1-877-768-2265)
- Enter the last 4 digits of your Santander Debit, ATM, or Credit Card Number
- Enter PIN
- Select “Continue”
Enter and verify your new password
Select “Continue” and you’ll see a confirmation message that your password was changed successfully
Select “Log in to Online Banking”

Mobile Banking

Open the Santander Mobile Banking app
Select “Forgot User ID/Password”
Enter your SSN or Account Number
Enter your Date of Birth
Select a verification method
For One-Time Passcode Verification:
- Check for the One-Time Passcode we sent via SMS (text message) or by automated voice messaging
- Enter One-Time Passcode
- Select “Continue”
For ATM, Debit, or Credit Card Verification: (If you don’t have a Santander Debit Card or Credit Card or don’t know your PIN, contact Customer Service at 1-877-768-2265)
- Enter the last 4 digits of your Santander Debit, ATM, or Credit Card Number
- Enter PIN
- Select “Continue”
Your User ID will be displayed. Select “Create New Password”
Enter and confirm your new password
Select “Change Password” and you’ll see a confirmation message that your password was changed successfully